Reviews Matter; We Learn from Every Single One
When we first started expanding our business, we had a restaurant consultant tell us, "Ignore all of the reviews. They don't matter. They'll just depress you."
Really? I agree that you will never please all of the people all of the time. And yes, there are platforms for reviews where angry customers go to vent. But I think most consumers who read those reviews can see through the legitimacy of reviews written in anger, haste, or revenge. When a customer takes the time to write a serious review, I take that feedback just as seriously.
Here's a sample review from Willa on our AirBNB listing:
"This experience was awesome. We had a lot of fun making the noodles for the ramen, learned a ton and the final result was actually some of best ramen I’ve ever had. We would definitely do it again. It’s a great way to try something new!"
What I read: Our goal is to help teach people how to make ramen at home IF they want. If they never intend to make ramen at home, maybe they'll appreciate the different between and handmade noon and processes noodles. And, we want to do so in an informative, fun way. We'll keep doing this!
This review from Rosa:
"We had a great time making the noodles and hearing about ramen. I wish more attention was paid to the broth, but it was still quite delicious. If you wanted to learn more about broth I'd definitely take the 4 hour course as this seems to be where you'd get the most info. Making the noodles was still a great experience and definitely do this again."
What I read: We must continue to emphasize what you learn in both sessions at the time of bookings so gue